LISAsoft Platform Support
LISAsoft IT platform support enables customers to focus on their core business whilst ensuring their systems are maintained by engineers with appropriate skills.
The internal IT staff of many businesses don’t have the skills required to maintain complex IT platforms. Maintaining all the required skills in-house is often uneconomical. Business may find that internal staff take a long time to fix faults and that the IT systems have a large cost of ownership.
Businesses are able to migrate their hidden costs of IT support to a single agreement with LISAsoft.
Our platform support offerings include:
- Maintain vendor contracts administration
- Maintain system documentation
- Perform proactive health checking
- Identify relevant patches and upgrades
- Plan and perform upgrades
- Respond to outages and incidents according to SLAs
- Log and track support cases with all vendors
LISAsoft platform support provides a team of engineers which cover many technologies including networking, firewalls, SAN storage systems, server hardware, operating systems, databases and much more.
An example of the benefits of LISAsoft platform support is as follows:
We support the backup and restore mission critical platforms for one of the leading Telecommunications companies in Australia. This platform consists of over 100 servers at three locations. The technologies involved in the platform include HP Blade systems, SAN storage systems, Redhat RHEL, MS Windows Server, VMware vSphere and Symantec NetBackup. Issues associated with backups may be the result of any particular component or combination. This customer is able to use LISAsoft as a one stop shop for all issues. LISAsoft provides a weekly report of backup status including issues, yearly Disaster Recovery test, patch and upgrade advice. The customer’s staff are able to do their real job rather then check and investigate backup faults.
Your IT systems should support your business; your business should not support your IT systems. Talk to LISAsoft about platform support.